The prompt I chose: 5. Who benefits from the work that you do at internship? How and/or why?
PCG, as a company, will benefit from my presence and project. What I have done is scraped through the entire PCG company and employee records and cleaned them up. Cleaning the records is needed, because they need to know who's working where, and if a business is still active. This way, when a client emails PCG, their email doesn't go into a sandbox full of emails. It goes where it needs to go, and the client gets a response quicker. Also, the client can use our "customer portal" to send repair tickets, eliminating the need to call or email PCG. In addition, if PCG wants to send an email to a vast majority of clients, they don't get hundreds of automated emails saying "Email invalid." The other half of my project is creating a tutorial on how to use our customer portal, because most of PCG's clients are unaware of it.
What is this "portal" I speak of? This portal allows clients to send in repair tickets AND monitor what work has been done so far. Think of it like a sheet of glass and expo markers. You write your problem on the glass, and you can watch the people on the other side fix the problem.
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